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Bringing ribbons and joy to people's lives and homes!
Frequently Asked Questions
Please contact us at wildhops92@yahoo.com if you cannot find an answer to your question.
Yes! We offer as wide a range of sizes to choose from as we can but if you don't see the measurements you need just contact us for a quote - we can make just about any size of curtain you need - small or large.
To confirm and pay for your order, choose the length and width which are nearest to the measurements you need. You will then need to send me a separate message with your exact measurements clearly stated - I will always reply to you (usually within a few hours) to confirm that I have received your exact measurements and to check that I have them correct. We are very keen to make sure that your curtain is just what you are looking for and fits just as you want it to, so please do just let us know the exact measurements that you need.
If you don't see a message at checkout asking for your exact measurements, you can contact me either through the Contact page on the website or directly by email to wildhops92@yahoo.com.
We offer two different ways to hang your curtain. Ribbon loops or velcro.
Ribbon loops
We make the curtains up using a standard 8cm long ribbon loop- this will fit a 4cm diameter pole. If you would like the loops to be larger or smaller to fit your fitment more closely, please just let me know the diameter of your pole and I will size the loops accordingly.
Velcro:
Our most popular and most versatile way to hang the curtains is to choose the velcro option. Your Ribbon Curtain is supplied with a strip of velcro sewn onto the back of the header ribbon and a corresponding strip of self-adhesive velcro.
Simply stick the self-adhesive strip wherever you want to hang your curtain and then attach your curtain to it.
There is a simple video of William demonstrating how to hang your curtain using Velcro on You Tube (https://youtu.be/IYQ8QmoyadQ) which you might find helpful.
We can't guarantee there will be no flies but we have lots of happy customers who tell us that the curtains work really well to keep insects out - as well as our own experience of course! We sell our curtains all over the world, including Australia, America, Europe, New Zealand, Canada - and of course throughout the UK - and all our customers have been happy at how well their Ribbon Curtains have worked to keep insects out. You can check out the reviews both on this website and on our Etsy shop to see how well other customers have found the ribbon curtains work to keep flies and bugs out.
In our experience (and from what we hear from our customers) pets are very happy to walk in and out through the curtain so shouldn't be put off by it at all.
The Ribbon curtains will cope fine with rain and cold, however they are likely to wear more quickly if hung outside in strong winds for a length of time.
We recommend that if using the curtains outside you take them down and store them ready for next year during the winter periods and during any particularly windy weather.
Of course - if you don't see the colours you want in our shop or would like to mix and match designs or colours, just get in touch and let us know what you want. Likewise if you need a different size than you see listed just message us for a quote (there is also a price list available to download from the Helpful Guides page).
Yes of course. We have trialled different ways of washing your ribbon curtain and they are pretty robust. If you prefer you can hand wash and then let them drip-dry outside, however the easiest way is to wash them in the washing machine. To do this, tie the ribbons together with a spare piece of ribbon (in the same way they were tied when they arrived) and fold to place inside their organza bag. Pull the drawstring around the top of the bag firmly shut and knot the string so it can't come undone in the machine, tuck in any loose ends. Then put through the machine on a wash cycle (a short, economy cycle should be all they need). When you remove the curtain from it's organza bag it should be almost dry so you can either hang somewhere to dry completely or hang straight back up again in it's usual spot.
Yes of course! We are happy to make up your cord in colours that have significance for you both. We are also very happy to make suggestions about how you can make sure your cord represents the aspects of your ceremony and of each other that are most important to you. You may want to add special charms, or perhaps feathers or even sea shells, as well as making the colours, textures and weave your own.
Just send us a message outlining your thoughts and we will get in touch with some suggestions and work with you to design your perfect handfasting cord!
Yes. We have had commissions to create a Ribbon Curtain for the front of a theatre stage in New Orleans, as a backdrop for an office reception in New York and to hide the pipes under a bathroom sink - whatever you need, just get in touch and we will do our best to help! (We take commissions for lampshades too- just in case!)
There is more information on our Business to Business page or just get in touch through the form on our Contact Us page.
We are happy to post anywhere in the world. We have had to set up the website by listing every possible country we might post to separately - I'm sorry we have missed your country off the list!!
You can message me and I will add your country to the postal list as soon as possible and let you know as soon as that is done so that you can go ahead and order (I will also offer you a 10% discount if your country isn't on the list!)
I also sell the same range of products at the same prices through our Etsy store and you can buy from there for delivery to anywhere in the world. My Etsy shop can be found at www.etsy.com/shop/wildhops
Thank you
All our products are made to order and made to fit your specific requirements. When you place an order I will always confirm the details with you before I start to make the order up. It is your responsibility to make sure that your measurements are accurate and that you have passed on the correct measurements to me. There is a guide to help you measure the space for your curtain accurately in the 'Helpful Guides' section of the website.
As I am unable to 're-sell' made to measure products (as each order is different), I do not accept returns where you have provided incorrect measurements or where you have changed your mind about an order.
If the order is faulty then please get in touch and we will do everything we can to put things right.
All orders are dispatched using Royal Mail second class or International Standard tracked post and should be with you within the timelines set out by Royal Mail, depending on whereabouts you live, time of year and capacity of local services.
Royal Mail do not provide tracking with 2nd class mail.
If your parcel is being delivered to an address outside the UK I will ensure you have tracking with your postage, there may be import taxes that have to be paid before your parcel can be delivered, especially if you live in the EU. If your parcel is not delivered due to non payment of import tax, I cannot offer a refund.
Parcels do, very occasionally go missing, though most delayed deliveries do eventually turn up. However, if your parcel does not arrive after a month then I am happy to offer either a replacement or a full refund - whichever you prefer.
I hate it when your order doesn't arrive on time and will do everything I can to help but unfortunately, once I have posted the order out to you and it is in the hands of Royal Mail, I have no control or responsibility for any delays or loss.
I am not liable for any import taxes, custom duties or local taxes that you may be charged for delivery outside the UK. The charges levied differ for different addresses so I am afraid I'm not able to advise you on what the charges may be (if any).
We have had several commissions from Events and Production companies as well as Private Companies, Restaurants, Galleries etc and are very happy to work with other Businesses looking for a Ribbon curtain or colourful ribbon lampshade!
There is more information about this side of our service on our Business to Business page of the website and please do just contact me directly with any queries you may have.
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